1. Responsible for the treatment

The personal data collected will be processed by ALSA TODI METROPOLITANA DE LISBOA, LDA, with registered office at Estrada de Algeruz, Cruz de Peixe, 2910-270 Setúbal, which is the entity responsible for processing the personal data collected through this website .

The user may voluntarily provide us with information of a personal nature, either through certain data collection forms included on our website or through the email addresses provided for this purpose. Providing any personal data through the different forms and email addresses on this website implies accepting and consenting to their treatment under the terms indicated in this privacy policy.

2. Purposes of processing personal data

In general, the purpose of collecting and processing your personal data is as follows:

i) Being able to contact the user;

ii) Respond to and properly manage the queries, comments, occurrences or suggestions presented;

iii) Manage basic administration tasks;

iv) Provide additional services and improvements to our services and to the customer's experience when using the website;

v) Statistical analysis of visits and the behavior of website users;

vi) Properly manage navigation through this website;

vii) Fulfill any legal obligations that concern us, as well as to communicate your personal data to the State Security Forces and Entities, and other bodies with competence in the matter, when we are obliged to do so;

3. Legitimation

The legal bases that legitimize the treatments indicated are the user's consent, the legitimate interest of the company and the fulfillment of a legal obligation.

4. Recipients of personal data

The recipients of the data will be ALSA TODI METROPOLITAN DE LISBOA, LDA. No data will be transmitted to third parties, unless legally required. ALSA TODI METROPOLITANA DE LISBOA, LDA undertakes, in the use of the data provided, to respect its confidentiality and to use it in accordance with the indicated purposes.

5. Rights of Interested Parties

The interested party may exercise the rights of access, rectification, deletion, opposition, portability and limitation by contacting ALSA TODI METROPOLITANA DE LISBOA, LDA, through our email address created for this purpose: dpd.alsatodi@alsa.com , or via postal mail: Estrada de Algeruz, Cruz de Peixe, 2910-270 Setúbal, attaching, in any case, a photocopy of the citizen's card or equivalent valid legal document and specifying the right you intend to exercise.

Any interested party may, at any later time, under the terms established in the data protection regulations in force at a given time, revoke the authorization granted for the processing of personal data.

The user will be responsible, in any case, for the veracity of the data provided, the company reserving the right to exclude from the services any user who has provided false data, without prejudice to any other actions that may be applicable by law. The user is responsible for communicating any modification of the personal data provided.

6. Data retention period

We only store users' personal data to the extent that we need them in order to be able to use them for the purposes for which they were collected and in accordance with the legal basis for their treatment. We will keep personal data as long as there is a contractual and/or commercial relationship with the user and as long as the user does not exercise the right to delete, cancel and/or limit the processing of personal data.

In these cases, we will keep the data properly blocked, without making any use of them, for as long as is necessary for the exercise or defense of claims or in the face of any type of judicial, legal or contractual liability that may arise from their treatment, which must be attended to and for which recovery is necessary.

The company will respect the provisions of the regulations in force regarding the duty to cancel personal information that is no longer necessary for the purpose or purposes for which it was collected, blocking it, in order to be able to meet any responsibilities arising from the treatment. data, and only during the periods of limitation of such responsibilities. After the expiry of these periods, such information will be permanently deleted by secure means.

7. Information we collect from visits to the website

We collect and store limited personal information and anonymous aggregated statistics but from all visitors to our website, either because they actively provide us with this information or because they are simply browsing our website. The information we collect includes the Internet Protocol (IP) address of the device you are using, the browser software used, the operating system, the date and time of access, the Internet address of the website through which you are accessing and also information about how you use our website.

We use this information to know how long our website takes to load, how it is used, the number of visits and the type of information most frequently consulted by the user. This information helps us to identify whether our website is working correctly and, if we detect failures or errors in its functioning, to correct them and improve the performance of our website, so that we can offer a better service to all users.

Considering the above, we collect usage and navigation data for statistical and advertising purposes, to control the use of our website and to improve our knowledge of the User's interests.

8. Minors

Children under the age of 14 must not submit any personal information without the consent of their parents or guardians. ALSA TODI METROPOLITANA DE LISBOA, LDA is not responsible for any personal information submitted by children under the age of 14 without proper authorization.

9. Security measures

ALSA TODI METROPOLITANA DE LISBOA, LDA has adopted the security levels of protection of personal data required by current legislation, depending on the type of information processed, and has implemented other means and additional technical measures within its reach to avoid alteration, loss, processing or unauthorized access to personal data provided. The company guarantees that it has taken timely security measures to ensure the security of information and the confidentiality of data sent over the Internet. Notwithstanding the foregoing, the user should be aware that Internet security measures are not impregnable.

10. Cookies

Accessing this website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each user so that the server can remember certain information that can be used later. This information allows us to identify you as a specific user and store your personal preferences, as well as technical information such as those related to specific visits or pages you visit. For more information, see our Cookies Policy.